Our Commitment to quality
Octavia has an over riding commitment to providing a quality, customer focussed service.
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As an ISO 9001:2000 accredited organisation we strive to constantly measure our performance and improve upon it. We ensure that the Quality Policy is fully and completely understood by all employees, and that its procedures are implemented and maintained at all times. |
The management of Octavia is committed to:
- Develop and improve the Quality Management System
- Continually improve the effectiveness of the Quality Management System
- Constantly assess and enhance level of customer satisfaction
- Ensure that customer needs and expectations are determined and fulfilled with the aim of exceeding customer satisfaction.
- Communicate throughout the Organisation the importance of meeting customer needs and quality requirements.
- Work with partners and suppliers to maintain and develop consistency and quality throughout the supply chain of goods and services.
- Maintain the Quality Policy and its objectives.
- Conduct Management Reviews of the effectiveness of the implementation of the Quality Management System.
In addition to our status as an ISO 9001:2000 accredited organisation, Octavia is a Microsoft Gold Partner and Small Business specialist. View Octavia's partners.
