Managed IT Support
Our Service
Octavia’s Managed IT Support Service is an all-inclusive, proactive, IT support service for all aspects of your IT Systems including Servers, PC’s, Macs, Mobile Devices and much more. Available 24x7 with inclusive on and off site support, Octavia MITSS will deliver complete peace of mind for an affordable fixed monthly fee.
Click here to download our MITSS PDF
Click here to download our MITSS Technical PDF
Benefits
Reduce your IT costs
You may be considering reducing your IT costs. Our service will cost you less than your current IT salary bill, but will provide you access to numerous experts in all IT disciplines.
You may be considering increasing your IT staff to free your current resource to perform strategic IT projects, DON'T! Allow us to provide you with the resource to cover your day to day requirements at less cost than a full time employee.
Tailored Service that meets your business needs
If your current IT provider is not providing you with the service you were hoping for at a price you can afford, we can provide you with a full IT service, which will be totally transparent so you know what services we will provide, when and how.
Great people delivering a customer focused service
As an alternative to faceless call centres our engineers operate in small Customer Focus Teams, this provides a highly professional and personalised service. Knowledge and skills are pooled and delivered to groups of customers to ensure we really get to know your systems and staff.
Why Choose Us
Good IT support is not just about the technology it’s about the people who deliver it. We work hard to understand your business problems and how Information Technology can solve them, with minimum disruption to you, your employees and your customers and we work even harder solving problems proactively, efficiently and effectively.
"As with any recruitment business, our IT system is vital to everything we do. We now have over 50 users with a mixture of PCs and Macs. Octavia's Managed IT Support Service allows us to sensibly budget for our IT spend and makes planning easy.
We recently had a major server upgrade performed by Octavia whereby numerous servers were redeployed into a virtualized environment. Octavia's project team delivered the solution and the handover back to the Support team was seamless.
Octavia's managed service is proactive and their engineers are regularly on site meaning that since we signed up to the service we believe the number of IT issues has decreased and the experience for our users has improved.
All the engineers who come on site are friendly and eager to please and we have a close relationship with Octavia meaning that the service runs smoothly. Octavia marry high levels of professionalism with a personal touch at all times.
Outsourcing our IT requirements via Octavia's Managed IT Support Service has proved cost effective and ensures we have the depth of skills and experience we need when we need it."
Peter Beeby, Chief Operations Officer, ProspectUs
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