How it works
Getting Started
We perform a free System Audit and produce a System Report from our findings for all prospective Customers.
Logging an incident
Flexisupport® support requests can be received by telephone, email or web.
Proactive support
Inevitably issues occur with IT systems from time to time that can not be prevented or foreseen. Flexisupport® is specifically designed to give you guaranteed response times for such issues when they arise.
Keeping you in the picture
We believe in providing a completely transparent service. To achieve this we give each Flexisupport customer access to an online tracking account.
Flexisupport options
Flexisupport Options are designed to complement Flexisupport®.
From server health checking to online backups, Flexisupport Options are designed to give you complete flexibility in choosing an appropriate level of IT support for you business.
Remote support
Remote access allows cost effective management, monitoring and health checking of your system without the need for engineers to be onsite.
Variable response times
The key to our guarantee is that we don't restrict you to one response time for the whole year, or to specific response times for different issues. With Flexisupport® you choose the response time for each problem you encounter depending on its urgency - the longer the response time the lower the charge per hour.
Customer focus teams
As an alternative to faceless call centers, our engineers operate in small Customer Focus Teams
Control
Flexisupport® ensures that you remain in control.
