Control
Flexisupport® ensures that you remain in control. We want to give you the service that suits your business best therefore you have the choice of how fast we respond to your support requests and whether we perform the work onsite or remotely.
Whilst working remotely means we can react more quickly and avoid disruption in your office, if the issue demands hands on support we we'll travel to your site within a guaranteed response time.
Remote access allows cost effective management, monitoring and health checking of your system without the need for engineers to be onsite. Using secure VPN (Virtual Private Networking) technology, we are able to gain remote access without compromising the security of your system.
This means that onsite support is often unnecessary, whilst maximising the value of our service. However, the choice is yours. If you feel an onsite visit is necessary, we guarantee to be with you within 2 hours (or your specified response time).
