Logging an incident
Support requests can be submitted by telephone, email or web. Whenever we receive a Support request we will clarify the nature of the problem and gather as much information from you as possible.
Your request will then be entered onto our system (we then refer to the call as an Incident) and an engineer from your Customer Focus Team will work on the Incident as soon as possible.
The work will be delivered either remotely or at your site as is deemed appropriate. There is no limit to the number of Incidents you may have logged at any one time. Our system will track each Incident and you will be kept fully informed by email and through your online account.
To see what people have to say about their experience of contacting our helpdesk in order to log support calls, please see some of our customer's testimonials.
