Variable response times
The key to our guarantee is that we don't restrict you to one response time for the whole year, or to specific response times for different issues.
With Flexisupport® you choose the response time for each problem you encounter depending on its urgency - the longer the response time the lower the charge per hour.
With Flexisupport® you have peace of mind that business critical IT issues can be dealt with rapidly whilst at the same time you're not paying premium rates for minor problems.
The key principle is that you always remain in control. Only Flexisupport® gives you this level of flexibility with guaranteed response times.
Flexisupport® response times:
- Immediate Response *
- Within 2 hours
- Within 4 hours
- Within 1 working day
- Within 3 working days
- Within 5 working days
- Within 10 working days
* Within 30 minutes, remote support only
