Our guarantee
We are committed to providing an exceptional service based upon a simple delivery mechanism, technical expertise and customer focus.
It is our belief that by working with you closely and providing cost effective business solutions we will gain your trust and continually exceed your expectations.
We guarantee...
- flexible response times that you control
- customisable support to cover every scenario
- if requested, we will be on site within 2 hours to solve your problem, or we will start work remotely within 30 minutes
- all incident response times are guaranteed. If we fail to meet them no charges will be levied
- no long term contractual tie ins
- complete transparency via secure online account tracking and email incident reporting
- no retainer fees
- you only pay for what you use
- vast experience across a broad range of industry sectors
- all of our engineers hold professional IT qualifications backed up by real world experience
- friendly, experienced and qualified engineers, working in dedicated Customer Focus Teams
Octavia is...
- a Microsoft Small Business Specialist
- a Microsoft Gold Partner
- ISO 9001 Certified
- a Sophos Certified Partner
- a Cisco SMB Partner
- a Symantec Silver Partner
