Helpdesk and Reactive Support

You will be assigned a dedicated Customer Focus Team  from our highly experienced  and qualified team of Support Engineers

• Unlimited telephone & remote support 24 x 7 x 365
• Unlimited onsite support (08:00-18:30)
• Support for ALL of your technologies
• Remote support to any worldwide location
• Support for remote / home / roaming users
• End User Support Portal
• Business Critical on-site support

IT Support Services

• Managed IT Support Service
• Best Practices
• Advantages
  • Managed IT Support Service Features
  • Managed IT Support Service Benefits
• Core Managed IT Support Service
  • Comprehensive System Management - Servers
  • Comprehensive System Management - Workstations
  • Helpdesk and Reactive Support
  • Reporting and Information
• Managed IT Support Service - Options
  • Onsite IT Staff
  • IT Strategy & Planning
  • Managed Upgrade plans
  • Software Deployment
  • Online Backup Facility
  • D. R. Planning and High Availability Systems
• Customer Focus Teams
• What we support
• Flexisupport
  • Our guarantee
  • How it works
    • Getting Started
    • Logging an incident
    • Proactive support
    • Keeping you in the picture
    • Flexisupport options
      • Server Health Checking
      • Remote Monitoring
      • Line One
      • 24/7
      • Online backups
    • Remote support
    • Variable response times
    • Customer focus teams
    • Control
  • What we support
• Outsourcing
• What we support
• Case studies
  • Prospectus
  • The Healing Foundation
• Testimonials