Reporting and Information

An integral part of Octavia's Managed IT Support Service is the complete transparency of the provision enabling all clients to remain informed about all aspects of the service and the status of their IT environment via:

• Monthly IT Management Summary Report
• Dedicated Account Manager
• Regular Service Review
• Hardware Asset and Inventory
• Software Licensing Inventory and compliance
• Customer Portal

IT Support Services

• Managed IT Support Service
• Best Practices
• Advantages
  • Managed IT Support Service Features
  • Managed IT Support Service Benefits
• Core Managed IT Support Service
  • Comprehensive System Management - Servers
  • Comprehensive System Management - Workstations
  • Helpdesk and Reactive Support
  • Reporting and Information
• Managed IT Support Service - Options
  • Onsite IT Staff
  • IT Strategy & Planning
  • Managed Upgrade plans
  • Software Deployment
  • Online Backup Facility
  • D. R. Planning and High Availability Systems
• Customer Focus Teams
• What we support
• Flexisupport
  • Our guarantee
  • How it works
    • Getting Started
    • Logging an incident
    • Proactive support
    • Keeping you in the picture
    • Flexisupport options
      • Server Health Checking
      • Remote Monitoring
      • Line One
      • 24/7
      • Online backups
    • Remote support
    • Variable response times
    • Customer focus teams
    • Control
  • What we support
• Outsourcing
• What we support
• Case studies
  • Prospectus
  • The Healing Foundation
• Testimonials