Managed IT Support Service - Options
Our Managed IT Support Service has a range of options that can help increase the effectiveness of your IT.
Onsite IT Staff
Benefit from a highly qualified Consultant attending your offices on a regular basis, who can help users with specific problems, train users in new techniques or undertake scheduled support tasks.
As stable as we make your systems, a regular presence can give even more reassurance that even the unexpected will be dealt with quickly and efficiently.
The Consultant will be from the Customer Focus Team that normally manages your systems and therefore be familiar with them in great detail.
IT Strategy & Planning
Let us help you incorporate IT into your business and growth plans. Many businesses can’t employ a full-time IT Director, which means they do not benefit from this kind of senior experience when planning their strategy and budgets. We will provide an experienced IT Strategist to work closely with you on a monthly or quarterly basis, allowing you to capitalize on their knowledge and expertise on strategic IT issues while you focus on the other issues affecting your business!
Managed upgrade plans
We can accommodate your growth plans into the Managed IT Support Service. We tailor specifically to match your business now and in the future.
Software Deployment
We are able to offer automatic and controlled deployment of new software applications to your users.
Online backup facility
An online backup facility ensures that all servers backup automatically over the network, to an offsite location without the need for changing, transporting and storing expensive backup tapes.
D. R. planning and High Availability systems
Every business must have a business continuity plan which should identify and quantify the risks likely to have a negative impact on the business, ranging from simple technical failures to major loss of infrastructure or key staff members. Octavia are able to provide expert assistance to help you identify these risks, develop plans to mitigate against them and propose/implement solutions to enable your business to rapidly recover in the event these risks are realised.
