Testimonials
"All the engineers who come on site are friendly and eager to please and we have a close relationship with our Account Manager and Senior Consultant meaning that the service runs smoothly. The coverage we now get is comprehensive and always there when we need it. Outsourcing to Octavia has saved us money as well as providing a greater depth of skills and experience than we could possibly recruit. "
Peter Beeby, Operations Director, ProspectUs"We have total faith in the Octavia engineers. They know their stuff and explain what we need to understand in simple language. We are never left hanging on wondering what is happening."
Amy Price, Office Manager, War Child"Along with being a great, fast and efficient service, the strongest area of Octavia's service is the speed of response, the ability to give multiple options to situations, and an understanding of business needs. "
Lena Kirton, Appoint Recruitment "As a niche recruitment consultancy with demanding clients and high calibre candidates, we must be able to rely upon our IT.
We don't have the time or technical knowledge to try and resolve problems ourselves and therefore having guaranteed expert assistance that we only pay for when needed is the perfect solution for us.
I would recommend Flexisupport to any small organisation. "
"As an international PR company, IT and communications are the bedrock of our company.
We know that the Flexisupport service means we have experts being proactive to reduce the chance of problems as well as guaranteeing support when problems do arise.
Octavia are our IT department. They helped us keep costs to a minimum during our start up phase and then advised on implementing a cost effective resilient platform for us to expand in accordance with our growth strategy."
"Octavia meet our IT support needs in an extremely cost effective and efficient way. We have our own internal IT staff and therefore use Flexisupport to cover staff holidays and sickness as well as for expert advice when required.
Being able to request the response time we need depending upon the severity of the issue allows us to control our costs more effectively. Guaranteed response times also give us the security we need regarding level of service and speed with which support will be delivered.
When problems have occurred with 3rd party vendors, Octavia have done all they can to assist us in getting these issues resolved. Whilst always striving to be helpful, Octavia succeed in maintaining a high level of professionalism along with ensuring they maintain a personal touch at all times."
"Octavia do what they say they are going to do. The technical department make things easy and straightforward (i.e. no technical talk) for the client. The technical team have been a joy to work with. "
Office Coordinator, Retail Profile Europe Ltd"Since moving to Flexisupport we have received value for money and increased stability of our system. I would recommend the service to any small or medium business. "
D. Lester, Managing Director, Crimson Business Ltd "Thanks a Million for outstanding support on Friday, you were very helpful and patient and will not be forgotten.
A big thanks to all of your staff for great support, great relationships, prompt service and immense patience.
Looking forward to another great year with an excellent support team."
"The Flexisupport service has been superb - we raise all sorts of issues and problems from software to hardware and connectivity issues and they are all handled with a professional, courteous manner.
It is a joy to just call the Help Desk and know the problem will be solved; they are always dealt with and closed quickly. It is also has been very cost effective. I have no hesitation in recommending Octavia."
"We are a not for profit organisation that has used Flexisupport for over 3 years. The service suits us perfectly and keeps our IT costs to a minimum.
We know that we have an IT partner that we can 100% rely on to assist us with all of our IT requirements. We purchase equipment through Octavia as well as licensing at charity rates.
Octavia have recently upgraded our servers and as always went the extra mile to make the process as smooth as possible."
"We are not technical but we have no hesitation in contacting the Flexisupport helpdesk in the knowledge that the Support Engineers will deal with us in a polite, jargon free and efficient manner. It is also great to know that if the issue can not be dealt with remotely the guys will come on site as soon as is convenient or required by us. For a small company that needs quality IT support, Flexisupport is ideal." Jonathan Cook, Director, Cummings Law.
"We have been very impressed with the support that Octavia has provided for War Child and the flexibility you have shown us... Helen Basini, War Child
"We have total trust in Octavia. Flexisupport gives us peace of mind that our problems will be dealt with quickly and the pay as you go mechanism means it is very cost effective. We can go for months without paying a penny but when our server crashed last year due to a hard disk failure the Engineers were onsite to deal with the issue within 2 hours.
"Flexisupport is a first class service that saves us money."
Jodee Cooper, Business Manager, Queen Square Imaging Centre"Following a run of poor quality IT service providers, Rhicon has been using Octavia's services since May 2004 and have been exceptionally pleased with the results.
Octavia has proved to be responsive and intuitive in dealing with the issues at hand.
Octavia is always our first port of call for advice when it comes to IT. They always explain system problems in terms that we can understand, and we feel that their engineers have an excellent understanding of our network and business needs.
Overall they have become and shall continue to be a valuable business partner for us.
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"Technical know how with a human face. Very friendly, customer focused team"
Brendan Eley, Chief Executive, The Healing Foundation"Having been a support customer for nearly 3 years we did not hesitate to commission Octavia to manage all the IT aspects of our recent office move, from cabling and connectivity to data migration.
The whole project was performed at a fixed price and was completed on time
The project was well planned and delivered to ensure minimum impact on our business operations. The main part of the project was performed outside office hours meaning users were hardly affected.
"As a unique organisation we need our IT support provider to understand our needs and provide a quality service that is flexible and bespoke.
Octavia has given us a personalised service to meet all of our IT needs for the past 5 years.
From end user issues to system administration and web design to complex network configuration, we can rely upon Octavia for the advice and support we need. I would have no hesitation in recommending Octavia." Rahul Gajjar, Finance and Operations Manager, The Saatchi Gallery
"Octavia have supported both our network and business critical software trading application for the last 3 years. As well as general enhancements to our network, Octavia have added functionality to our bespoke trading application and implemented a very cost effective and reliable VOIP / VPN solution for linking our offices in London, Geneva and Singapore. We have 100% confidence in their full range of services and ability to provide advice, guidance and solutions as required." Jonathan Wharton, Rhicon Currency Management
"Through their ability to turn our complex business requirements into an intuative, reliable software solution, Octavia have helped us quickly and cost effectively realise our ambitions. They have been our key supplier during our start-up phase and it is a privilege to call them a true business partner."
Jamie Shiels, Managing Director, AV Booker"...the obvious intelligence, the willingness to think outside the box and find new solutions. Octavia has a unique blend of professionalism and stringent processes typically associated with much bigger organisations. They also have the true qualities of a small organisation, such as fast decision making and hands on involvement from the best of their top people."
Managing Director, Vision In Business Ltd"Octavia have helped design improvements to our trade reporting software, with the expertise, and understanding that we have now grown accustomed to."
Jonathan Wharton, Rhicon Currency Management"Octavia have been invaluable to our successful growth, and we look forward to working with them long into the future"
Managing Director, Star Temple"Octavia have done a great job with the work assigned to them and made what was a difficult project for us quite painless."
Data Recovery (UK) Ltd
