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Archive for the ‘Software Development’ Category

Travel and Medical partner with Octavia to launch Online Self-Screening Service for Insurance Providers

Thursday, November 20th, 2008

Tamis Underwriting Tool Provides Self-Screening ‘Real-time Interventions’ by Telephone, Web Chat or Email

20 November, 2008: Travel and Medical, operator of the TAMIS risk assessment system, has formed a partnership with IT support and software development consultancy Octavia Information Systems, to launch a white-labelled, online self-screening service. The enhanced risk assessment software will enable travel insurance providers to offer Travel and Medical’s TAMIS solution as a branded service directly to their customers.

TAMIS is an underwriting tool designed specifically to evaluate the risks associated with insuring pre-existing health conditions under travel insurance policies. It automatically calculates the recommended additional premium and/or increased excess for that travel insurance policy based upon the assessment of risk produced from the completion of an online questionnaire. London-based Octavia has worked alongside Travel and Medical to develop the risk management system so that it now allows Call Centre Operators to intervene in ‘real-time’ via telephone, web chat or email whilst an application is being completed online. 

This new system has been developed as a hybrid solution which will allow insurers providers to balance the efficiencies of web-based self-screening and the medical expertise of trained telephone operators. The web-based self-screening also ensures that applicants are not required to leave the sales process whilst making their travel insurance arrangements.

Travel and Medical CEO Rob Pole, comments, “This new integrated service will allow insurers to offer self-screening, and where necessary, seamlessly transfer customers to a trained call centre operator if they encounter any difficulties. This will allow insurers to reduce their loss ratios while allowing travellers to make full declarations with the minimal amount of fuss and bother.”

A major City insurer is now making the revised TAMIS solution available online for all of its broker offices.

Octavia’s Chief Executive Officer, Giles Sirett, comments, “Octavia has worked closely alongside Travel and Medical to support the redevelopment of TAMIS and we are now able to support insurance providers looking to incorporate this new online software within their own IT infrastructure.”

Octavia delivers technical services, solutions and support for organisations across a range of commercial and charitable vertical markets, as well as to the public sector – including organisations such as the Ministry of Defence, the Saatchi Gallery and Phillips de Pury.

Travel and Medical Insurance Services Limited was established in January 2002 and responds to over 40,000 calls in peak months and manages in excess of 250,000 cases a year. Customers include The Post Office and Yorkshire Building Society. The company is authorised and regulated by the Financial Services Authority (FSA) and is a member of the Association of Travel Insurance Intermediaries (ATII).

About Travel and Medical
Travel and Medical is a privately owned Company specialising in the field of Pre Travel Risk Assessment and Health Screening. The company operates a purpose-built state of the art call centre, offering the highest level of service. Its own bespoke software system TAMIS® is now recognised as the UK’s leading Risk Management System, providing ease of use, detailed Management Information and full web access.
http://www.travelandmedical.co.uk

Bespoke Software Development Uses For Small Businesses

Wednesday, November 5th, 2008

In the modern technological age, the average business relies on software more heavily than ever before and while there is a significantly greater range of shrink wrap or off the shelf programs available few offer the precise features and functions of every business. Rather than simply make do or adapting work practices to fit around your business software, bespoke software development offers you a complete, tailored program that will match your every need and requirement.

Bespoke software development has a surprising number of uses for the small business. A professional software development company can create web based applications that allow visitors to interact with you, your business, or your website. Alternatively, desktop based software can be used to manage contacts and communication, billing, accounts, and administrative work.

One of the greatest uses of bespoke software development is in the creation of software that will do everything a business needs. Combining the numerous aspects of your business into a single, intuitive interface allows for greater passage of data as well as improved internal communications. Advanced reporting and other statistical benefits are also offered.

By using a professional bespoke software developer to author a package for your business you can ensure that it fits your working routines. You won’t need to adapt to the new software because it will have been designed to adapt to you. What’s more, a skilled bespoke software development team will ensure that the interface is intuitive and will provide the necessary training to ensure that everybody is comfortable with its use.

Offering Distributable Software Applications To Promote Your Business

Wednesday, October 29th, 2008

Marketing a business constantly throws up new but rewarding challenges and hurdles. For every hurdle that your business overcomes, another one is presented. Throughout the continued life of any enterprise, one such challenge is the constant generation of new potential leads and finding the most effective methods of finding the best lead sources.

Offering free products or free items is far from being a new marketing technique, and the reason that it has existed for such a long period is because it works. Human nature means that we love to receive something for nothing and so the promise of a free item is usually enough to get the attention of even the most resilient leads.

Software applications offer numerous benefits in this regard. They can be geared very specifically towards the type of service or product you offer, they can be branded positively towards your own product or service, and they can be distributed quickly and inexpensively because they offer the possibility of digital delivery. It’s important, though, that you don’t give away free software without getting something in return.

In exchange for free software downloads, many companies have succeeded in collecting large databases of targeted leads. Being sure to avoid any potential spam issues you can collect names, addresses, and email addresses with comparative ease and many recipients may be willing to take this a step further by answering short surveys or questionnaires that can further identify potential sources of leads. Just because it’s free doesn’t mean it’s worthless.

Using Software Development To Bring Your Business Together

Saturday, October 25th, 2008

Many businesses, whether they’re small or large, suffer at the hands of disjointed working practices. While all members of an organisation may be aiming to achieve the same ultimate goal, without standard working practices, work flow, and the technological infrastructure to back up those practices the business and the individuals suffer. Bespoke software development can provide the technology that brings businesses together as a single team.

Every department and every individual in a company has their own role. In the most successful businesses, these roles fit together comfortably to generate a seamless work ethic. Software development can be used to create customer management software and integrate this with internal databases, accounting systems, and a communicative intranet.

Software development can be used to create a single application that is limited in its application or one that encompasses every aspect of the work that each department completes. With a full software development project it can also prove especially fruitful to incorporate external partners as well as customers into the framework of the business. An extranet provides full or securely limited network access for any necessary party.

Many businesses have already benefited from bespoke software development and these businesses range in size, industry, and service. Single point small businesses can benefit just as greatly as multinational, multi site operations. Improved internal communications combine with better external communications in order to generate a streamlined and more efficient business. Even if you already use shrink wrap or off the shelf software applications the functionality of these can be added to any new software development.

The Necessity For Intuitive Bespoke Software User Interfaces

Wednesday, October 22nd, 2008

A user interface is the front end section of a software application that end users need to combat in order to perform the necessary tasks while using the software. Graphical interfaces are the most common type because they allow for better navigation around the application and they are more aesthetically pleasing. A lot of new software developments are met by hostility from within organisations and an intuitive, simple interface can help to combat this.

Bespoke software is predominantly meant to improve one or more areas of your business. This means improving the time it takes to perform tasks, improving efficiency, or standardising business practices. An intuitive interface is critical towards this end because it allows all relevant users to quickly grasp and utilise the bespoke software development as quickly and effectively as possible. This not only benefits your business, but will benefit employees too.

Existing employees may meet a software development project with some level of hostility of scepticism. In a lot of cases this is because they believe that new applications will be difficult to master and they see no reason to demand improvements within their work schedule.

Remedying this hostility will require a combination of reassurance and guidance from within your own organisation as well as involvement in the design and software development stage. By becoming involved in the planning of the application it not only helps ensure that the software is genuinely beneficial in its use but helps to alleviate some of the fear and invoke genuine excitement in the new program.

The Benefits Of Real Time Database Updates

Wednesday, October 8th, 2008

One of the most popular types of bespoke software development is the company database. While this is something of an all encompassing term, a company database can be used to store, manipulate, and report data regarding customer contact details, contract information, employee information, and accounts as well as much more. Some software development projects will require the creation of databases that combine two or more of these processes and many businesses also have a need for their database to be updated in real time.

Real time updates mean that as soon as new information is added or changes are made to the database, these changes are applied to all users of the database. Other variations of the customer database may require nightly or regular updates when the database itself will essentially become inoperable because of the amount of load being placed on the software. Real time database software development provides instant access to up to date information and allows a free passage of data within an organisation.

Real time database software development has been utilised by small and large businesses alike. Health services use them in order to manage patient records because it is essential that as soon as a new entry is added against a particular patient that other relevant database users have access to this information. In the case of health services, this not only means updating the records used by one single location but a large network of premises that use the same central database.

Using Bespoke Software To Generate Reports

Sunday, October 5th, 2008

Bespoke software has a great many uses within the average business (although we appreciate that no business is average). The storing, manipulation, and use of data is essentially what most software applications are designed to do and the generation of numerous different reports pertaining to various areas of a business are certainly commonplace. While many businesses and employees make do with using off the shelf office software to perform rudimentary tasks, having bespoke software created for your business will allow much greater flexibility in the reports that can be created.

Business reporting is essential for budgeting and forecasting, as well as formulating business plans. This level of reporting requires the use of timely and accurate data correlated according to the needs of the report. With standard software this can mean that end users are required to alter the way they work and to manipulate the software they use rather than have quick access to what is required. In contrast, bespoke software can be designed so that it exactly uses the right data and creates the necessary reports.

Financial reporting isn’t the only advantage of bespoke software. Employee information and performance, client data, and even statistical analysis can all be conducted using a well designed and properly planned bespoke software application. These benefit the small business as much as the large organisation, and because of the often limited resources available to the small business it may prove even more beneficial.

Involving Key Team Members In Software Development

Friday, October 3rd, 2008

During the planning stage of software development it is critical for the developer to get to know the role that the software will play. While certain software developments, such as customer databases, will share certain characteristics a good developer or software development team will consider the broader picture; how the software will fit into the existing structure of the business, how the information that it stores will be used, and the most desirable functions and features for your employees.

For the most effective software development projects, it is critical that key members of your organisation are involved in the planning stage. This will help ensure that the software will be able to properly perform the desired functions for all of your employees. It can also help ensure that end users are prepared for the new software and will see the benefits of its introduction rather than meet it with scepticism or pessimism. The planning stage in software development is critical to the overall success of the project.

Those employees that will have the greatest use of the software are also ideally placed as the people that have a greater understanding of the requirements of a software development project. The end users are those people that already manually perform the tasks that the software will eventually perform. They are also the people that use other applications that are less beneficial to the overall working process and should be asked for their input in the planning of the interface as well as the functions that the software offers.

Bespoke Software Development Benefits

Thursday, October 2nd, 2008

Software development for businesses can range greatly in application, design, and complexity. Most businesses benefit from some form of bespoke software application with many organisations taking the greatest benefit from entire suites of applications. By combining all of a company’s software needs into a single solution it ensures a uniform application, streamlined business processes, and accurate data handling. While some off the shelf applications may be able to perform very specific tasks they ordinarily require that a business changes its practices to fit around the software.

Bespoke Software Development works the other way around. An experienced and skilled development team will determine all of the daily needs of your business and create software that works around these requirements. This helps ensure that every aspect of a business is properly accounted for in terms of software development and that users of the software can continue with their job without having to learn new skills and develop entirely new working standards in order to accommodate an ill fitting application.

Small businesses and large enterprises operating within any industry can benefit from their own bespoke software development. Customer and contact management systems help to deliver a high level of customer service and adding analytical functions can also expand the use of the software into marketing, product development, and other areas of the business. Accounting packages, reporting applications, and even website applications can all be combined in a bespoke software development project. The interoperability of this combination lends itself towards increased profits and an improved return on investment.

Open Source Software Development

Tuesday, September 30th, 2008

Software development can match any budgetary and business requirements. Full, bespoke applications tend to provide the greatest set of features and applications that specifically meet the needs of a business but may also be considered too costly for the startup or small business. An alternative to complete bespoke applications is the updating and customisation of open source applications.

Open source applications are written by programmers and the source code released under a general usage license. Other programmers and developers can then take this code and make their own amendments with an updated version used to their own ends or published once again. Because this stage of open source development is free it can greatly reduce the initial costs associated with software development,

Unfortunately, open source Software Development may not always be an option. Some open source applications only remain open source when used for non commercial ventures so using them as a starting block for a business application is not a viable alternative. Furthermore, there is always the possibility that no open source software exists that fulfils enough of the desired features of your own application.

Always consider asking a software development firm whether they will consider open source customisation. It could save your company money and offer the developer somewhere to start from. Most developers will be able to give you an idea of existing software that meets a lot of your criteria and advise whether any open source software exists that might have the potential to be developed further.

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